After-sales requests at China Paper are handled according to contract terms and quality standards. Each case is carefully reviewed using production records and technical data for accurate assessment. We provide fair, practical solutions, identify causes, recommend corrective actions, and offer guidance to prevent recurrence.
Our after-sales service covers:
Product quality and performance concerns
Application and process-related support
Batch consistency follow-up
Transportation and handling-related issues
Technical documentation and specifications
Support is available via email, phone, and online meetings.
After-sales requests are handled based on contract specifications and quality standards.
Each case is reviewed using production records and technical data to ensure fair and practical solutions.
Initial response: within 24 hours
Technical review and follow-up: as required based on the issue
All customer information, technical data, and after-sales communications are treated as strictly confidential and used solely for service and quality improvement purposes.
we are committed to providing the most suitable solutions and reliable products!
7/F, Woon Lee Commercial Building, 7–9 Austin Avenue, Tsim Sha Tsui, Kowloon, Hong Kong
English