Welcome to visit our company's Frequently Asked Questions (FAQ) page. Here, we summarize the most frequently asked questions and official answers you have regarding product selection, operation, after-sales service, logistics and distribution, etc.
Yes, we value long-term relationships. We offer preferential pricing, priority production slots, and dedicated account management for our consistent partners. Specific benefits and discount structures are tailored based on annual volume and partnership history.
Lead time depends on the product and production date. For standard items, shipment can be arranged within 20-30days. For customized orders, the production lead time is longer after order confirmation and receipt of deposit.
Paper is shipped in waterproof, secure packaging to prevent damage during transit. We primarily use FOB, CFR and CIF Incoterms.
Yes, we provide free samples upon request so you can evaluate quality. We have extensive experience shipping to global markets and can arrange delivery to most countries, navigating all necessary export documentation.
It usually takes 3 workdays via express delivery.
Pricing is based on paper grade, quantity, destination, and current market rates for pulp and logistics. We provide competitive, all-inclusive quotes. For the most accurate pricing, please contact us with your specific product requirements and volume.
We export a comprehensive range of paper products, including printing paper, packaging paper, and specialty paper. Our catalog is designed to meet diverse printing and packaging needs. Please visit our Product section for detailed specifications and available grades.
Our products comply with international standards and hold relevant certifications. We implement strict quality control throughout production to ensure consistency, performance, and that our paper meets the requirements for your specific market and application.
Yes, we offer customization for grams, size, subject to minimum order quantity requirements.
We handle all export documentation, including commercial invoices, packing lists, and certificates of origin. While we are familiar with global import requirements, we recommend importers verify specific regulations and duties for their country. We provide all necessary paperwork for customs clearance.
we are committed to providing the most suitable solutions and reliable products!
7/F, Woon Lee Commercial Building, 7–9 Austin Avenue, Tsim Sha Tsui, Kowloon, Hong Kong
English
